In this essay I will be discussing how communication is animportant strength to have especially when working in a healthcare setting. As a healthcare professional you are dealingwith patients, colleagues and various other members of the public who will allhave individual needs and so as a competent practitioner you should be able toeffectively communicate with anyone you come across in practice. Delivery of qualitycare and assurance of patient safety should be the ultimate goal of all healthprofessionals. Success in achieving this goal is highly dependent on effectivecommunication between all members of the healthcare team Thomson et al, 2016)I have chosen to reflect on two branches of communication andprofessionalism, firstly I will highlight the importance of body language andexpand on why direct eye contact is imperative and how using this action willhelp me in my clinical placement.
Secondly,I will discuss why commitment is a vital trait for any professional, mystrengths and weaknesses regarding this characteristic and if there are areas Ican improve on.Main body – Body language is an important non-verbal communicationtool which can constitute more than fifty percent of what we are communicatingto other people (Patel, 2014). Body language covers a vast amount of actions, I would like to focus on eyecontact. Direct eye contact is vital asit shows the other person you are actively listening and engaged in what they aresaying. It also shows that you arepresent in the situation, serious and focused.’Effective rapport can beestablished if we gaze at the other person for about 60-70 per cent of the time.
A person who is timid and nervous may gazefor less than one-third of the times. Such avoidance may give false signals to the listener, who may read intoit doubt or hesitation, while in truth the speaker may be honest and sincere inwhat he is saying. People who areconfident have more frequent eye contact than those who are unsure or evasive,and the duration of the contact is longer’ (Lewis, 2012)During the inter-professionalcommunication module, we were grouped together with other healthcare studentsthat we had never met before. Being amoderately shy person, this did make me feel nervous as I knew we would have tointeract with one another and undertake group tasks. In groups especially, itcan be difficult to be noticed and heard however I believe it is useful to useyour body language to convey to the other person that you are listening.
Looking directly at the speaker and making afew head gestures to show whether you agree or not can be more effective than everyonespeaking at once. Working in theseinter-professional groups allowed me to reflect on what I can do to improve mybody language when undertaking my first clinical placement. As a student I will most likely be observingand listening to my mentor, using open body language will show them in a non-verbalway that I am fully engaged in what they are teaching me. Working in a healthcare environment I willcome across people with different background, cultures and needs using positivebody language will be extremely important in making patients feel as ease withme even if there is a language barrier.In any professional capacity being committed is a vital attributeas it means you want to be there and are dedicated to see your job through nomatter of the hardships that come with it. Fromprevious experience I have always found commitment an issue, if I found a tasktoo difficult it would then usually result in me giving up and leaving one jobunfinished to then commence a new one. Oneof the very first sessions of this module we spoke about values, this sessionhad a huge impact on me because it forced me to reflect on who I thought I wasas a person, my morals and personal values and what traits I though it took tobecome a competent healthcare professional.
This also helped me to explore further as to whether I was ready to takeon the responsibility that came with being able to time manage assignments, clinicalplacement hours and maintaining a social life.Beinga professional practitioner involves a commitment to one’s own development andthis ultimately involves sacrificing some of your own time to do so. It issimply not possible to remain knowledgeable, and develop in your career only byusing the time available to you at work. Engaging in formal study, such asstudying for a degree, certainly requires the same sort of thought as whenembarking on pre-registration courses. However, it is often ‘fitted-in’ toavailable time by making small adjustments to the way everyday life isorganised (Jasper, Melanie, et al, 2011). Conclusion –Commitment for me personally covers what it means to be ahealthcare professional, from studying pre-registration, completing clinicalplacements and finally qualifying. It istakes dedication and sacrifices however if it what you are committed to youwill see it through.
Communication inany form is extremely important however I believe that non-verbal can be deemedmore important as the other person will make assumptions from your body language. Some ways of helping me to be a morecompetent practitioner will be to reflect often on good and bad situations duringmy clinical placements, discuss any issues with fellow students and ask forfeedback from my mentor.