How It Works Flight cancelled at the last minute? Delayed by three hours or more? Denied a seat due to overbooking? If any of these apply to you, then you could be due hundreds of pounds in compensation from the airline under EU regulations.
How much can I claim?Your compensation is based on two main factors: the distance of your flight, and just how long you were delayed for. But while airlines have a legal obligation to pay this compensation, often they flat-out refuse- because they think that they can get away with it. That’s where we come in, to pursue your claim and help you to get the compensation you deserve.Submitting your claim is easyAll you have to do to start your claim is fill in a few pieces of information, and our team of experts will do the rest. There’s no commitment involved, and since we work on a commission-only basis, if we don’t win you your compensation, you won’t pay a penny. We’ll get to work immediately on building your claim, and you can rest assured that your case is in the right hands.
Step one: submitting your claimTo begin with, all you need to provide us with is your flight number and flight date. We can then quickly check whether or not you qualify for compensation from the airline. We provide this info completely free of charge, and there’s no obligation to carry on your claim with us. You’ve got nothing to lose by checking!It takes just minutesJust answer a few simple questions and provide us with your booking confirmation, e-ticket, or boarding pass.
Simple! Step two: case assessment and buildingUsing data on flights and weather from all over the world, we start putting together the evidence in favour of your case- as well as drawing on court rulings and legislation to back things up.From the moment you first submit your claim, our experts will begin building your case dossier. Within one working day, we’ll email you to let you know whether or not we think you have a solid claim to compensation. In this time, we’ll also begin writing our first letter to the airline in question. Step three: corresponding with the airlineWhen we’ve completed our first letter to the airline, we’ll check its contents with you before sending it off to them. We will then keep you fully updated of how your claim is progressing, and what the airline has to say for themselves.Airlines don’t like to give away money if they can avoid it, which is why so many claims from individuals fall through the cracks.
Often, it will be necessary to correspond with the airline multiple times before getting a result, but if we think you have a valid claim, we won’t rest until we’ve got your compensation for you. As experts in compensation claims, we know just how to put the pressure on airlines until they admit they are in the wrong! Step four: taking your claim a step furtherIn some cases, airlines will continue to refuse to pay out what you are due, even in the face of all the necessary evidence. If this happens with your claim, then we will take legal action if required, and take your claim to court to get the money you are owed.In taking claims to court, we have a 98% success rate, so if it comes to this, it’s worth going through the process. You won’t have to worry about paying legal fees, either- if your claim goes to court (with your permission), then we simply increase our commission to 50% (plus 20% VAT) to cover our additional costs.
Step five: no win, no feeWe don’t think that you should have to pay to find out if you are rightfully owed money from airlines- which is why we operate entirely on a no win, no fee basis. Processing your claim doesn’t cost you a penny, and if your claim is successful, we charge a flat fee of 25% commission (plus 20% VAT). Since we have so much experience dealing with over a hundred different airlines, we have a remarkable success rate when submitting compensation claims. If we lose your claim, then you don’t have to pay at all, so there’s really no reason not to find out whether you have a claim today!