‘Empathy’ and ‘Sympathy’ are needed when meeting individual care and support needs. Sympathy means feeling sad and sorry for someone else because of their suffering. Whereas empathy means sharing and understanding the feelings and emotions of someone else, it is seeing the situation in the shoes of someone else. Empathy is very important in health and social care as it helps provide better care for the patient. Studies show that patients that are dealt with empathy recover better as the medicine may help them treat the illness but empathy can help their mind which is very good as they will feel much better and will recover quickly. Empathy can calm anxiety, build trust and improve health outcomes, which is good for the patients mental health and physical health. Research suggests that empathy and compassion are linked with better chances of decreased malpractice, fewer mistakes, medication and increased patient satisfaction. Studies also show that what matters more to patients is dignity and respect rather than pain control. This shows that when treating patients empathy is very important as the patient will feel that there is someone that understands and shares their pain which help put their mind at ease and then help them get better. It also helps the patient communicate better which is good so the patient can open up about their worries and feel relieved. Empathy is very important in health and social care and is very beneficial when it is used in treating patients. However it can be difficult to show it or their may be barriers to it. Such as the service provider may only focus on the acute medical problem and may think that empathy is irrelevant. Another reason could be there may not be enough time for the service provider to use more time and show empathy as they may have other patients to see and diagnose their problem. A reason could also be that the service provider may think that if they show too much empathy at work there may not be any left for their family when unfortunate situations occur. Also the service provider may feel emotionally exhausted because of constantly feeling empathetic and may feel that they do not have any left. Another reason could be that the service provider may feel that they have not had enough training because they do not know how to show empathy. There are a number of theorists who have developed empathy theories to give an psychological explanation of empathy being the individual’s ability to engage emotively around the world as well as the ability to understand and share the emotions of another individual. Johannes Volkelt (1848-1930) a German philosopher said that you can only appreciate an object when you and the object become one. For example you can only appreciate an artists work if you feel the emotion being expressed. He felt that you should focus on how it would feel to be in their situation rather than feeling sorry for them and that is the only way to show empathy. Robert Vischer (1847-1933) was a German philosopher who invented the term ‘einfuhlung’ which was translated later as ’empathy’ in English. He said that you must imagine yourself as one with a piece of literature or art and feel the emotions reproduced by the artist. He said that that the individual should fill up or soak up in the emotion. He felt that to truly feel empathy the service provider must feel one with the service user. He thought that empathy is not just imagining what it must feel like for the service user it is about being able to understand the experiences of the service user.Max Scheler (1874-1928) was also a German philosopher and he suggested that objects should be looked at differently and that we shouldn’t just state the facts about the object we should also give opinions of how we feel about the object. In a similar way we should not just state the facts about our service users, we should think about how we feel about them or how they make us feel.Martin Hoffman a contemporary American psychologist who did work on social and emotional development, empathy and its significance in how we develop morally. Morals are our principles and show us how to behave and help us develop our sense of right and wrong. He suggests that when we deal with service users we can empathise with them only if we know the difference between right and wrong. He feels that when something is done wrong you can imagine what it is like for the service user and you can fix the issue.John Bowlby (1907-1990) was a British Psychologist and psychiatrist. He came up with a theory that summarises the importance of a child’s bonding with a significant adult, an important individual to the child. The child’s significant adult is normally the child’s mother but can be the father, grandparent, aunt, uncle, any other grown up individual or main carer. Bowlby suggested that bonding occurs by communication such as touching, contact through the eyes and by making sounds. He suggested that children that were brought up in a stable environment with security and safety, had a good emotional relationship or attachment with their significant adult. Bowlby felt that as a result of this later in life the children will be able to face their disappointments and overcome their problems, without making them feel discouraged or did heart which links to the resilience section of his theory. Bowlby state tagged if children can’t bond this way then they can not develop successfully and forming relationships with other individuals will be a struggle later in life. He felt that they will not be as confident and my feel insecure or may not be be able to trust people easily because their emotional needs have not been fulfilled which is opposite to the children yacht can bond this way. To meet individual care and support needs the ‘triangle of care’ is very important. The triangle of care is a three way partnership involving the service provider, service user and carer which is used in mental health care which is used in mental health care. It looked into a lot of information and did a lot of research on how mental health carers needed support from service providers before launching in july 2010. It leads to the best care achievable because it supports recovery, sustaining wellbeing and promotes safety. The triangle of care is about working in a team and stresses the importance of the carers involvement in services and planning. This is because the service user and the service provider develop a connection by discussing services whereas in most circumstances the care and the service user have a bond from before. The carer helps the service user to recover and in order to do that the carer needs to know what treatments or services the service provider has in mind or what he/she is planning. Carers like to be involved, trusted and want to be aseffective as they can be as they provide day to day care. The triangle of care suggests that encouragement of this teamwork is the responsibility of the service provider and this improves the wellbeing of service user, provider and carer, this one because the care would feel Valued and involved.