What Defines and Differentiates Leadership in Quality Management

The fundamental foundations of Quality. the teachings of the Gurus. are all based on organizational leadership with an ethical core focusing on people, social responsibility and quality of work life. In 2005 a national study of 1,374 individuals regarding US leadership conducted by the Center for Public Leadership at Harvard university, found that “66% of Americans agree that we have a leadership risis In the country today. (National Leadership Index. 2005, plO)

Business leaders were ranked second lowest in regard to confidence level out of all categories studied. This resulted In the fact that “nearly three quarters of Americans (72%) believe that unless the countrys leaders improve, the United States will decline as a nation. ” (National Leadership Index, 2005, pl 1) This aligns with a study by ASQ in 2006 In which 70% of Americans stated that they did not trust big companies (ASQ, 2006)

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The reports revealed a nation that felt that there was a lack of Integrity In leadership and that public confidence in business leadership was low. There was also a desire for strong leadership to fill this void and it was seen as essential for the future of America. Therefore, the topic of leadership Is timely and provides the opportunity for quality in regaining public confidence in business and its leadership.

Quality and Leadership The importance of leadership as an integral part of quality management is well documented. Saraph, Benson and Schroeder, 1989, Anderson, Rungtusanatham, and Schroeder, 1994, Black and Porter, 1996, Ahire, Golhar and Waller, 1996) “Leadership, which includes management commitment, is contained in virtually every definition of total quality and every prescriptive model on how to achieve It. (Grandzol and Gershon, 1997, p46) Indeed “any individual or organization that wishes to take their initial steps on their Journey toward quality must begin with a near sighted examination of Its organization leadership capability and culture. (Mauro and Mauro, 1999, p37)

Feigenbaum stated that “quality today has become the foundation for constant management innovation and leadership” (Feigenbaum, 2007, p38) Deming stated about his book. Out of the Crisis, that “actually, most of this book Is involved with leadership. (Deming, 1986, p248) Juran stated that “attaining quality leadership requires that upper managers personally take charge of the quality initiative. ” Ouran et al, 1995, p128). While quality and leadership are closely aligned, hat defines quality leadership? Copyright – Quality Texas Foundation Defining Quality Leadership Leadership Is typically defined by the traits, qualities and behaviors of a leader.

What traits reflect quality leadership and which leadership theories are most closely aligned to it. Both leadership theories and TQM have had as primary objectives the enhanced performance of organizations and increased Job satisfaction for ‘between TQM and traditional organizations are as follows: Strategic leadership is ore important in TQM organizations because TQM is more likely to emphasize that internal systems be aligned with external environments Visionary leadership because the success of TQM depends on employees sharing a common vision or goal Designing reward systems for all stakeholders to foster creativity and innovation Empowerment and teamwork, timely responses to customer concerns by having all employees take a leadership role as well as share information and expertise. “