BackgroundThe Ritz-Carlton Hotel Company was founded in 1983.The Ritz-Carlton Hotel Company is known as The Ritz Carlton in America that operates luxury hotel chain. There have 98 luxury hotels in 30 different countries over the world. The chains banks on the shiny image of its name to make it’s of the hotel location become more unique. The Ritz-Carlton is the top-rated star ranking hotel that earned not only five stars and it also including the five diamonds in this hospitality industry. History The Ritz-Carlton Company was established by Albert Keller in the United States.
Albert Keller is the one who bought and franchised for the name of The Ritz-Carlton. None of the hotel operating except The Ritz-Carlton, Boston in the year of 1940. The hotel had experienced the finest luxury experience and social Boston Ritz-Carlton chains represent a benchmark for all the Ritz-Carlton hotel and resort worldwide by their high standard of service, dining restaurant and their luxurious amenities. The success of The Ritz-Carlton had engaged the attention of the hospitality industry when comes to the year 1998. Marriott International purchase the brand of The Ritz-Carlton. The company growing continuously and provide the luxury service to their guest after the purchasing by the Marriott International. The Ritz-Carlton maintain to grow more inspired life for their journey in this hospitality industry continuously.
Overview The Ritz-Carlton, San Francisco is located at California, United States. It is a luxury 5-star hotel in San Francisco. The Ritz Carlton, San Francisco is located at the Nob Hill, southern fringe of the Chinatown. This Nob Hill hotel is adjacent to the California Street Cable Car line, and just steps away from the Financial District and the heart of Union Square. The Ritz Carlton hotel is the only one hotel that has five diamond ranking hotel in San Francisco. Ritz-Carlton, San Francisco offers not only the luxury service and also the amenities featuring with the 336 luxury suites and rooms. The guest can experience luxury experience and unforgettable memory during their stay in the Ritz-Carlton, San Francisco.
Service Offered The Ritz-Carlton in San Francisco not only offers for their luxury services and dining service they have also provide a different service in this hotel for their guest. There have lots of restaurant choices for in dining in this hotel and out of five is the lounge. There has the different style of the lounge offer to their guest to experience a memorable memory at there. Besides that, the room of The Ritz-Carlton, San Francisco offers a high-quality facility for their guest. The rooms of the hotel here are dressed in blue and white and Frette linens, as well as a variety of high standard of amenities, such as LED TV, coffee makers, and high-speed internet access. Visitors to this property will also have access to the in-house Spa L’OCCITANE by the Bay and its full list of treatments, as well as the raved-about contemporary Californian cuisine served at Parallel 37. But for many guests, the highlight of staying here was the exceptional level of customer service they received.
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Lots of visitors had experienced and praised for their staff for being polite and friendly service and being treated like royalty. (Sources : http://www.ritzcarlton.com/en/hotels/california/san-francisco/rooms-suites) http://www.ritzcarlton.com/en/hotels/california/san-francisco/spa GOLD STANDARDS100 years of history. Countless rewards. With an unshakeable credo and corporate philosophy of un-wavering commitment to service, both in our hotels and in our communities, The Ritz-Carlton has been recognized with numerous awards for being the gold standard of hospitality.
Vision The Ritz-Carlton inspires life’s most meaningful journeys The CredoThe Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests. Three Steps Of Service A warm and sincere greeting.
Use the guest’s name. Anticipation and fulfillment of each guest’s needs. Fond farewell. Give a warm good-bye and use the guest’s name.Service Values: I Am Proud To Be Ritz-Carlton I build strong relationships and create Ritz-Carlton guests for life. I am always responsive to the expressed and unexpressed wishes and needs of our guests. I am empowered to create unique, memorable and personal experiences for our guests.
I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience. I own and immediately resolve guest problems. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met. I have the opportunity to continuously learn and grow. I am involved in the planning of the work that affects me. I am proud of my professional appearance, language and behavior. I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.
I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. The Employee PromiseAt The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
