Anastasia Ceban100412956PHM 315- Homework #4Leadership InterviewHello. My name is Anastasia Ceban. Iam a pharmacist student at the Long Island University. I would like yourpermission to conduct an interview with you for my class assignment regardingYour Leadership and How You Lead a Change. Your opinions are very important andentirely voluntary.
Can I make an appointment with you for the interview?Yes. We can schedule a meeting. Thank you for willing to participate.I appreciate your time and interest. The leader it is a Pharmacist at Duane Reade 14466,Brooklyn, NY.
It is a small pharmacy in a beautiful middle- age neighborhood.She had been a pharmacist in that store for five years. 1. Whateducational path did you take to become a pharmacist?I received my B.S from HunterCollege, New York and a Pharm.D from Saint John’s University.
However, I feelthat a great deal of my educational path occurred in the pharmacy environment.I started working in a pharmacy when I was 16. The mentor I had was great andhe showed me what a pharmacist could be and what they should be. 2. Did youalways want to become a pharmacist?Yes, but during my last year of high school, I had decided officiallythat becoming a pharmacist will be the best career path for me. 3. How would you describe your leadership style? I always treat my co-workers the way I want them to treat me and I trustthem to make good decisions. I try to provide my staff with as much informationas possible about what’s happening in the pharmacy.
This empowers them to trustme as well as I trust them and giving them a wide latitude for decision making.My goal is to make them feel their career has progressed when they decide tofinish working with me. 4. What are the most important values you demonstrate as a leader? The most important valuethat I have is my honesty. I demonstrate honesty and strong moral principles inall my actions to establish trustworthiness as a leader. 5.
What is the greatest strength? Being able to guide and stimulate ateam to perform their best and make efforts to achieve goals. I do this throughrelationship building, being passionate about the goals, and having a goodimpact on those around me. 6.
What sort of leader would yourteam say that you are? I think they will say that I am thetype of leader that will always support them in their goals and success. Also,they will say that I will clear the way when there are difficulties ordisagreement with the customers and will always have their back. 7. What is the best and worst thing aboutyour job? The best and worst thing about a retail Pharmacy are thepeople (customers). By being able to helpsomeone better manage their disease state, for example, is a great feeling butbeing yelled at for not having refills of their prescription’s is not a good afeeling. But I look for one thing in my day to make me feel successful is the feelingof truly helping someone, making their day better. 8.
Discuss a time when you worked with a difficultcustomer? Usually, my approach to working with a difficult customeris to become fully aware of that it isn’t often about me and I just happen tobe the person the customer is talking to and will let their anger or distressout on. I always find it helpful to acknowledge their complaints and then focuson tangible steps. 9.
Whatadvice do you wish you had received from a professional while you were still astudent? As a student, I have received many good pieces of advice. This is where the work experience aspect of studentlife becomes a reality. It is very advantageous to know a pharmacist when youare a student, to talk with and discuss current topics with. I would suggestthat students get engaged in their pharmacy program (the differentorganization) because you will learn a lot outside of the classroom as well andmake great friends along the way.10.
What are the most difficult decisions to make? It is an extremely difficult decision as a leader to letan employee go. But, I always tell myself, if they are not working the way theyshould be, it is the right decision. 11.
Whatis the most significant change that you brought to the Pharmacy?For example, at my previous private Pharmacy in BayRidge, New York, the pharmacy technician’s never had formal training. They didnot know how to lead their former peers and were uncomfortable communicating withthe customers. I felt there was a need to train these new pharmacy technicians onthe skills they would need to be successful. So I made my case to theleadership team on why it is important and provided examples I was seeing. Dueto this, all pharmacy technician’s goes through a training program that preparesthem for their new duties. 12.
What factors should students consider when choosing a pharmacy degree? I feel very strongly aboutbeing in a pharmacy environment before entering in the actual professionalprogram. I think that trying to work in community and hospital you can find apharmacist is important. I was lucky enough to get the chance to work in manyareas which gave me a better outlook on all the directions a pharmacy degreecan take you in.Thank youso much for this interview opportunity and time!