A PROJECT REPORT”User buying behavior towards Perfume”Submitted for the partial fulfillment of the requirement for the awardPGDMACADEMIC SESSION (2009 – 2011)SUBMITTED TO:Prof. Shweta JainSUBMITTED BY:Prabhakar Rahul Enroll (2009PGDM031)Puneet Arora Enroll (2009PGDM033)Amit Bharti Enroll (2009PGDM004)PGDM (MARKETING AND HR)Table of contents1.
Introduction2.Hypothesis3.Research methodology4.Data analysis and interpretation5.
Conclusion6.Suggestion and recommendations.7.Bibliography8.
AnnexureCHAPTER 1INTRODUCTIONIn this research we have survey the product performance and buying behavior of the fragrance of perfumes, which are used by people of all ages. During this research we have interacted with people of all ages who use perfume. After this research we came to know how people perceives these products on the variables like price, fragrance, advertisement, satisfaction, packaging, brand loyalty etc. We also came to know which particular brand of perfume is most preferred by people of different age groups. In this research we have surveyed that how frequently and how much perfume they use, whether they buy small, big or family pack. Trend of ongoing changes in their likings has been shown in the report.
In this report we have tried to explain the entire research and facts product wise.Objective of the studyThis project is based on user behavior towards Perfumes. Objectives of the study are:1The other objective is to know about the customer satisfaction associated with the product and the customer preference level.2To increase customer satisfaction and recapture the market share by fulfilling the customer needs.3To study the factors affecting the consumption pattern.Problem definition:Problem Statement:- What are the factors which influence the userwhile purchasing PerfumesMy study topic deals with User Behavior and different factors that influence user to purchase a particular brand of perfumes.As perfume is regarded as one of the biggest Fast Moving User Good (FMCG), there are many factors in mind of user which induce them to purchase a particular brand of perfume. Some of these factors are Price, fragrance, Packaging, Brand name.
Ever changing behavior of user, dominance of different brands in the market compelled me to undertake a research work in this segment. The prime objective of my study is to analyze the effect of various factors on buying behavior of users.Product OverviewPerfume is a mixture of fragrant essential oils and aroma compounds, fixatives, and solvents used to give the human body, animals, objects, and living spaces a pleasant scent. The odoriferous compounds that make up a perfume can be manufactured synthetically or extracted from plant or animal sources.
Perfumes have been known to exist in some of the earliest human civilizations either through ancient texts or from archaeological digs. Modern perfumery began in the late 19th century with the commercial synthesis of aroma compounds such as vanillin or coumarin, which allowed for the composition of perfumes with smells previously unattainable solely from natural aromatics alone.The precise formulae of commercial perfumes are kept secret. Even if they were widely published, they would be dominated by such complex ingredients and odorants that they would be of little use in providing a guide to the general consumer in description of the experience of a scent.
Nonetheless, connoisseurs of perfume can become extremely skilful at identifying components and origins of scents in the same manner as wine experts.”The most practical way to start describing a perfume is according to the elements of the fragrance notes of the scent or the “family” it belongs to, all of which affect the overall impression of a perfume from firstapplication to the last lingering hint of scent.”Fragrance notesPerfume is described in a musical metaphor as having three sets of notes, making the harmonious scent accord. The notes unfold over time, with the immediate impression of the top note leading to the deeper middle notes, and the base notes gradually appearing as the final stage. These notes are created carefully with knowledge of the evaporation process of the perfume.
?Top notes: The scents that are perceived immediately on application of a perfume. Top notes consist of small, light molecules that evaporate quickly. They form a person’s initial impression of a perfume and thus are very important in the selling of a perfume. Also called the head notes.?Middle notes: The scent of a perfume that emerges just prior to when the top notes dissipate.
The middle note compounds form the “heart” or main body of a perfume and act to mask the often unpleasant initial impression of base notes, which become more pleasant with time. They are also called the heart notes.?Base notes: The scent of a perfume that appears close to the departure of the middle notes. The base and middle notes together are the main theme of a perfume. Base notes bring depth and solidity to a perfume. Compounds of this class of scents are typically rich and “deep” and are usually not perceived until 30 minutes after application.
The scents in the top and middle notes are influenced by the base notes, as well the scents of the base notes will be altered by the type of fragrance materials used as middle notes. Manufacturers of perfumes usually publish perfume notes and typically they present it as fragrance pyramid, with the components listed in imaginative and abstract terms.CHAPTER 2HYPOTHESISHypothesis:After defining the problem we have to find out the tentative solution to the problem in the preposition forms this tentative solution, the validity have to check is known as hypothesis.
HO: Fragrance does not influence the user to purchase the Perfume.HA: Fragrance is the key factor for purchasing perfume.CHAPTER 3 RESEARCH METHODOLOGYPrimary data:To analyze buying behavior and in order to gain insight into the buyer need satisfaction level a questionnaire was formulated and administered among 50 people in coaching centre ,Most of the questions is based on likert scale.
Questionnaire was attached in annexure.Secondary data:A number of secondary information was used they were:Web sites: Scribd, Wikipedia and other brands websites. Search of two previous research papers these two research paper were attached in the annexure.CHAPTER 4.
Data analysis and interpretation1. Age group.30252015 Series1 Series21050 Below 15 16 – 20 21 – 25 26 – 30 31 – 35 36 – 40 41 – 45 Above 45According to this graph 50% respondents were between age group 16 – 20, 44% respondents between 21 – 25.2. ProfessionProfessionAny other 8%Business12%Employee20% Student60%As you can see in the chart, 60% respondents were students, 20% employee. 12% businessman, and 8% others on which research was conducted.
3. Ratio of people using perfumeRatio of userNo 16%Yes 84%From this pie chart we can see that 84% of the respondents use perfume and only 16% are those who don?t use perfume.After this all the interpretation and findings are done on the basis of these 84% users.4.Frequency of purchasing perfumeFrequency Series2 Series19.52%Yearly416.
67%Quaterly754.76%Monthly2319.40%Weekly8The frequency of purchasing perfume is higher on monthly basis comparing to weekly, quarterly and yearly.
5. Purpose of using perfumePurpose Series1 Series245.23%23.80%21.42%19 109 9.52% 4 0% Antiperspirent agent Body Odour regulatorSensitive skinRoll onBody SprayThe reason for purchasing perfume is higher for the use of body spray which is around 45%, comparing to body odour regulator (23.8%), sensitive skin (21.42%), roll on (9.
52%).6. Brand preferenceMen :Brand preference – Men Series1 Series2148.3354 258.33%2 2 8.33%Axe 16.67%Lee8.
33% Nike Adidas TommyAxe is the brand most preferred by men comparing to Lee, Nike, Adidas, Tommy.WomenBrand preference- Women Series1 Series276 2 2 133.33%11.11%38.88%11.11%5.55% FASheSpinzTommy GirlCalvin KleinSpinz and FA is the most preferred brand by women comparing to others like She, Tommy Girl, Calvin Klein.
7. Place of purchasePlace of purchase Series1Series2 25 20 15 10 5 0 Gift GallerySuper marketRetail ShopWholesale marketOthersAccording to this graph perfumes are mostly purchased form gift gallery comparing to super market, retail shop, wholesale market and other places.8. Quantity of purchaseQuantity of purchase Single Pack Twin Pack Bulk 2%43%55%According to this chart single pack on more preferred rather purchasing twin pack or in bulk.9. Reasonable price of the perfume mostly preferred.
Price (In Rupees)2520151050Below 150151 – 250251 – 350351 – 450More than 500 Series1 Series2According to this graph price range of perfume most preferred is between Rs. 151- Rs. 250.
10.Fragrance of perfume preferredFragrance Series2 Series17.14%Others342.85%Natural1833.33%Mild1416.67%Strong7According to this graph most of the prefer natural fragrance comparing to mild, strong and other fragrances.
11. Reason behind purchasing perfumePurchase factorOther thing2%Quantity7%Offers10%Price14%Fragrance64%Packaging3%According to this chart the strong reason for purchasing perfume is its fragrance which is 64% comparing to packaging (3%), price (14%), offers (10%), quantity (7%), and other factors (2%).CHAPTER 5CONCLUSION.From this research we have arrived at the conclusion that our hypothesis is rejected at 10% level of significance .The value arrived at 10% level is 1.645.This means that Brand influences the user to purchase the Perfume.1.
With the help of question 1 and question 3 we can says that Cadbury is the brand preferred amongst the other brand perfumes like nestle , Amul , etc. the total Weightage is given to both the questions is 10 each and total comes out 20 points. After applying the Z-test on both the questions we arrived at conclusion that our derived value of Z-test of both questions comes out to be less than the tabulated Z- test table Value.2.
With the help of question 6,7, and 12 we can says that brand ambassador influence the user to purchase the Perfume. The value of Z-test is 0.261, 0.19042 and 0.2498.
This value is less than the table value, Which signifies that our second hypothesis is rejected.3.At the end of the conclusion we can say that flavor price, packaging, brand are the most important factors ,which influences user to purchase Perfume, that?s why question 3 and 12 gives the more Weightage amongst the other.CHAPTER 6RECOMMENDATION AND SUGGESTIONSAfter doing the research on “user buying behavior towards Perfume”. We want to give some recommendations and suggestions.Dairy milk is most preferred by the user that becomes the strength of Cadbury brands amongst user but not the other sub-brands like silk.
For promoting the silk the Cadbury have to use various promotional tools to generate awareness amongst the customer.Distribution channel should have to be effective to make available at every retail store so that user can easily purchases.CHAPTER 7 BIBLIOGRAPHYWeb sites:ScibdWikipediaBrands of perfume (LEE, AXE, NIKE)Books:Book of Research methodology “Kothari C.R”.Reference:Prof.Shweta Jain.Weight ageWe have given the weightage to all the questions of questionnaire from 1 to 10 which makes us easier to test of our pre-determined hypothesis.We have given the 5 weight to the question which has less relevant according to our designed the hypothesis.
The weight 6-8 given to the question which is important to the hypothesis testing . The most important question is given the weight 10 in the questionnaire because these questions make us aware about the final results of our research problem.Questions given weight as follows:Quesheadingsweightno. 1Preference to the brand of perfume102Sub-brand preferred93Factors like brand,price,important to purchase,etc104Features85Size of perfume56Promotional offers107Promotional factors108Advertisement media79Frequently purchase510Reasonable price611Switch to another brand712Continue to purchase8ANNEXURE1.
QUESTIONNAIREName :Address:Age:Between 10-1515-20 20-2525-30Gender:Phone no:Profession:1. Which brand of perfume do you prefer?(a) Nestle(b) Amul(c) Cadbury(d) others 2. Rank sub- brand of perfume according to your preference? („1? for most preferred and „10? for least preferred).(Do not repeat any of the rank order.)(a)Dairy milk(b)5 star(c)Perk(d)Temptation(e)Silk(f)Kitkat(g)Munch(h)Milky bar(i)Barone(j)Milk perfume3.
How much importance do you give to the following factors when you purchase a perfume? (Tick in the desired column).Factorsvery leastveryless ImportantImportantNormalImportantImportant (a)Flavor/taste(b)Price(c)Packaging(d)Brand(e)Image(f)Quantity(g)Punch line4. Which factor of perfume do you give more importance?Factorsvery leastvery ImportantImportantNormalImportantless impt(a)Hard(b)Nutties(c)Crunchy(d)Chew(e)others5. Which pack of perfume do you normally preferred?(Give the rank of perfume pack according to your preference „1? for most preferred and „3? for least preferred).(a)Small(b)Big(c)Family pack6.
Which promotional offer attracts you most?(Give the rank of promotional offer according to your preference „1? for most preferred and „5? for least preferred)(a)Free gifts(b)Price offer(c)Punch line(d)Brand ambassador(e)Any other7. Which of the factor affect yours purchased?(Give rank to the factors according to your preference „1? for most preferred and „5? for least preferred)(a)Advertisement(b)Suggestion from friend and relative(c)Attractive display(d)Brand ambassador(e)Ingredients8. Which media of advertisement influence your purchase most?(Give rank according to your preference „1? for most preferred and „5? for least preferred).(a)Television(b)Newspaper(c)Attractive display(d)Broachers(e)Hoardings9.
How frequently do you purchase perfume?(a)Daily(b) weekly(c) Monthly(d) Quarterly10.What according to you is reasonable price of perfume and which do you mostly preferred?(Give the rank according to your preference „1? for most preferred and „5? for least preferred).(a)Below 5(b)5-10(c)10-20(d)20-30(e)Above 3011.If your preferred brand is not available for repeat purchase then what will you does?(a)Postpone your purchase(b)Switch over to the other brand(c)Go to other brand to search for your preferred brand12.
If you don?t like to change to the new brand, then what is the reason for continuing to purchase the old brand?(Give rank according to your preference, „1? for most important and „5? for least important).(a)Taste/flavor(b)Packaging(c)punch line(d)Brand ambassador(e)IngredientsGive your suggestions if any: ANNEXURE 2Calculation of weighted average mean.We have calculated the mean for all the questions mentioned in the questionnaire.Mean = highest frequency/total of the frequency. Weightage *QuestionsmeanWeightagemean10.686106.
32882.624Total 9535.0621Weightage average mean = 35.0621/95=0.369075ANNEXURE 3.
Calculation of Z-TEST.For testing the hypothesis we need sample mean and population mean. and the value of standard error.Population mean:50/450=0.1111Questionnaire filled only by management students in the ABES IM and which have total 450 management students.
Calculation of sample mean:Sample mean you have seen in annexure 2.Standard error:Under root of( 1/n-3)=0.14586Z-test value=difference of sample mean and population mean divided by standard error.0.258075/0.14580=1.
73933.We have applied the z-test to all the question of our questionnaire because our sample size is greater than 50 and the table below shows the calculations. populationDiff.(Zs-standard QuestionsmeanmeanZp)error(Zs-Zp)/SE10.6860.11110.07621460.145860.52251885420.1570.11110.01744270.145860.11958521930.4470.11110.04966170.145860.34047511340.2550.11110.02833050.145860.19423076950.36140.11110.040151540.145860.2752745160.3430.11110.03810730.145860.26125942770.250.11110.0277750.145860.19042232380.32230.11110.035807530.145860.24549245990.60.11110.066660.145860.457013575100.2870.11110.03188570.145860.218604827110.420.11110.0466620.145860.319909502120.3280.11110.03644080.145860.249834087