Watch for change patterns of performance. Determine what factors are adversely affecting acceptance and move to reduce or eliminate obstacles. Be flexible; listen to employee’s concerns. When employees feel trapped or locked in to only one way of doing things, their ability to cope is often compromised.
In the extreme, frustration can build to a point where the only apparent solution is to give up.Team leaders and managers are in a position to determine what can be done to accommodate employees’ needs by first listening to their concerns and then indicating alternative actions or solutions. In conclusion I would say simply put, change requires the dismantling of the old to make way for the new – but the new can also be seen as the unknown. Fear of losing the familiar and fear of personal and professional harm are normal anxieties in times of change. To unlock the grip of mental paralysis, managers must first pay attention.One of the key roles as a manager is to become an expert at reading the statements behind questions and discerning the emotions underlying the statements because sometimes the most rigid stance masks fear. One major benefit of spending time analyzing underlying issues and emotions is that the process itself can remove obstacles to change.
Management can first imagine and do a mock-up of the worst-case scenarios, then decide what might be necessary to do in the event the worst happened, and finally, work diligently to avoid it.For the past twelve to eighteen months members of our management team and myself have been exploring ways of creating a business environment that will make us more competitive and keep us on the leading edge of technology. After a comprehensive analysis and discussions with various consultants we believe that the best conduit for us to achieve our goals, is through upgrading our existing computer equipment and software. Due to the scale of this project coupled with a somewhat restricted time frame we will approach this initiative as a team in a thoughtful, deliberate manner.Integration activities will be carefully carried out over a phased period. Senior managers have begun initial planning to develop a structure for employee incentive based participation, complete with a structure for addressing issues and concerns. Emphasis is being placed on making certain that the right people with the right skills are in key leadership positions to maintain the present momentum and to capitalize on employees’ ideas and contributions.
Key processes are being put in place to facilitate adequate training for the new systems and software and also for opportunities to share innovative ideas and insights. The tale of the next chapter of our history will tell of management and employees coming together as a team with a common purpose to create a premier organization. Acme Enterprises relationship approach to service will help define our new initiative and provide the foundation for our commitment to employees and customers.
When this new initiative is completed, we will be able to take the best products and services to customers in a formidable fashion and strive for higher growth in markets where we already enjoy leading market share. We are entering a time filled with greater opportunity. Enthusiasm and a sense of urgency are essential to the success of our new initiative. I know you will join me in celebrating this bold and exciting step toward establishing ourselves as a high-quality, knowledge-based company offering products and services of value to our customers.