Home is a dream of a person that shows the quantity of efforts, sacrifices luxuries and above all gathering funds little by little to afford one’s dream. Buying a home of one’s own is every individual’s first step in life. Many banks provide home loans whether commercial banks or financial institutions to the people who want to have a home.

Home loan is designed to help you acquire the dream home you wish to buy. Home Loan is finalized by individuals after considering the home loan interest.HDFC Home Loans or SBI Home Loans or any other home loan from any bank is taken for purchase or construction of a new house/flat, Purchase an existing (old) house/flat, Extension, repair, renovation or alteration of a house/flat or purchase a plot meant for construction of a dwelling unit. The Home loan interest differs from banks to banks also depends on factors like loan amount, tenure, type of home loan rates (fixed home loan rate or floating home loan rate) etc.

Also to get HDFC Home Loans or SBI Home Loans or any other bank’s home loan there is certain eligibility criteria. Also there are factors like repayment capacity, age, educational qualification, stability and continuity of income, number of dependents, co-applicant income, assets, liabilities, saving habits and more. HDFC LTD has pulled out all the steps to sew together a home loan product that has flexibility as its very foundation.It has created a product that is competitively benchmarked, that is amply affordable and one that is customer-sensitive.

Only because when it comes to buying a house, the first thing you need to do is to feel at home with your bank. HDFC-(Housing Development And Finance Corporation) Home Loan, India have been serving the people for around three decades and providing various housing loan according to their varied needs at attractive & reasonable interest rates.Owing to their wide network of financing, HDFC Housing Loans provides services at your doorstep and helps you find a home as per your requirements.

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There are various opportunities for a young salaried individual to plan their moves ahead of time which will not only lead to wealth creation but will also cater to the demand of their growing family. To help such individuals various financial institutions work day and to make these people realize their dreams. One of them is HDFC.We will now look at how these institutions work and what do they do to remain competitive in the market. Going by the facts we can infer that the demand for reality sector has grown by 7-8%. Though the figures were bit shaky after the subprime crises of the US but the prices are now quite stable which has caused an increase in the demand in this sector. HDFC brings its home loan policy to one’s doorstep, with over 30 years of experience and a dedicated team of experts with the complete package that meets all the housing finance needs.

With home loan rates taken into consideration let’s compare two banks with regards to home loan, as SBI home loans and HDFC home loans. The Indian housing finance industry has grown by leaps and bound in few years. Total home loan disbursements by banks has risen which witnesses phenomenal growth from last 5 years.

There is greater number of borrowers of home loans. So by this study we can find out satisfaction level of customers and problems faced by them in obtaining home. The scope of the study is confined in studying extent of HDFC Ltd.services in successful achievement of the customer satisfaction and also comparing the public sector and private sector banks in terms of customer satisfaction level. The study will be undertaken on the basis of sample survey. This project is based on exploratory study as well descriptive study.

It was an exploratory study when the customer satisfaction level was studied to suggest new methods to improve the services of HDFC LTD in providing home loans and it was descriptive study when detailed study was made for comparison of disbursement of home loans by HDFC and SBI.